Refunds & Returns Policy

At Enternotaste, we stand behind the quality of our African & Caribbean groceries and want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures for both perishable and non-perishable items.

🕒 Return Timeframes

✅ What Can Be Returned

Perishable Items - Eligible for Return/Refund:

• Items that arrived spoiled or past expiration date
• Products damaged during shipping
• Incorrect items delivered (wrong product sent)
• Items that don't match the description
• Unopened beauty product

Non-Perishable Items - Eligible for Return:

• Incorrect items delivered
• Damaged packaging that affects product quality

❌ What Cannot Be Returned

• Opened item
• Perishable items 
  
• Custom or special-order items
• Gift cards or digital products
• Items damaged due to customer mishandling

📋 How to Return Items

Step 1: Contact Us

Email us at returns@enternotaste.com or call our customer service team within the return timeframe. Please provide:

• Order number
• Item(s) you wish to return
• Reason for return
• Photos and video of damaged

Step 2: Return Authorization

We'll review your request and provide:

• Return authorization number
• Return shipping instructions (if applicable)
• Prepaid return label (for our error or damaged items)

Step 3: Package & Ship

• Pack items securely in original packaging when possible
• Include return authorization number
•  arrange your own shipping with tracking except when it our fault

💰 Refund Process

Refund Methods:

• Original payment method: 5-10 business days after we receive the return
• Store credit: Immediate credit to your account (expires in 12 months)
• Exchange: Replacement item shipped within 2-3 business days

Refund Amounts:

• Our error/damaged items: Full refund including original shipping
• Customer preference returns: 50 percent off Item cost (shipping not refunded)

🚚 Return Shipping

• Damaged/incorrect items: We provide prepaid return label
• Quality issues: We cover return shipping costs
• Customer preference: Customer responsible for return shipping

 

📞 Customer Service

Returns Department:
Email: returns@enternotaste.com
Phone: :+447470990047
Hours: Monday-Friday 10AM-6PM GMT

🔄 Exchanges

We're happy to exchange items of equal or lesser value. For exchanges:

• Follow the same return process
• Specify the replacement item you'd like
• Pay any price difference for higher-value items
• Receive store credit for lower-value exchanges

⚖️ Your Rights

This policy doesn't affect your statutory rights under UK consumer law. You have additional rights under the Consumer Rights Act 2015, including the right to reject faulty goods and receive a full refund within 30 days of purchase.

Questions about returns? Our customer service team is here to help make the process as smooth as possible. We value your business and want to ensure you're completely satisfied with your Enternotaste experience.